With around 10 000 tickets opened just for Woffice, we can assume that the support is very important and we want to get it right.
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To receive a proper response as fas quickly as possible, please make sure to:
- Include as many details as possible, screenshots help a lot
- Debug your issue on your side first: Debugging
- If possible, send use some us admin credentials so we can have a look for you
- Have a valid Themeforest support license, otherwise you will need to extend it. See this article.
Support does not cover:
- Customizations - if you are looking for, you can reach out to our partner WP Kraken, they are very proficient and offer a competitive rate.
- Help with third-party plugins
- Environment related issues, we will help in the troubleshooting but we will not be able to fix them
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