Version 1.9.22 - 20th May 2021

Few new tweaks to the dashboard this week:

Add Custom Report Names: When you add a custom name for the Live PDF report this will now be shown in the report main screen but also reflected in the file name when you download any Live PDF report making it easier for you to manage your different report files

Re-opened Status: As you change your feedback status back and forth there might be times where you need to know which was feedback was re-opened. This could be when an old customer comes back with the same complaint or a feedback that was thought to be resolved wasn't and now needs to be re-looked at. This is where you would use the ‘Re-opened’ state.

Re-opened = Is an extra piece of information about the feedback which have been resolved and then changed back to one of the other earlier statuses.

Also this will be available in the Search FQL button so you can filter your feedback using this new state.

Also inside the download report the resolution time will be shown for both the #1 Resolution and the #2 Resolution so you get a clear picture of the status history.

Editing attributes once the Feedback has been collected: If you have ever wanted to edit/update a context attribute after it has been collected well now you can. The option appears when you hover over any attribute and you will see a little edit icon appear next to the attribute. Simply edit and save to update the value in the dashboard.

Thanks

Team Feedier