Version 1.9.23 - 27th May 2021

This week we focused on improving your workflow and helping you take quicker steps to finding the insights on the dashboard and also improving our reporting capabilities.

Bulk Select Feedbacks and Bulk edit them: As the use of Feedback status and Feedback Owner becomes more important on the platform it is vital to be able to do this in bulk. That is why this week we have worked on a multi select option on the Feedback page that allows you to multi select a number of Feedback and edit them as a bulk.

You can do this by clicking the select button from the buttons panel above

Once you have selected the Feedbacks you want to edit you can click the Bulk Change button that appears and choose from one of the 3 available options:

Edit Status - This is to change the status from To be contacted, in progress, contacted or resolved.

Edit Owner - This is to assigned all the feedback to a user in your team so they become the Owner of those feedback

Delete Feedbacks - This is to mass delete all the selected feedback. Please note this is a permanent action and cannot be undone.

Also when assigned Feedback to a user that isn’t part of your cluster or doesn’t have the right permissions. You will see a alert informing you about which feedbacks cannot be assigned:

Smart Dropdown that display the number of feedbacks with that specific attribute: When using the attribute dropdown on the Activity chart or on the Correlation Report you will now see a number next to each attribute so you can make sure there is data available for you to create your reports:

When no data is available for that attribute it will show a 0 value next to the attribute. This will allow you to find the right attributes that have data and quickly build your reports without having to check each attribute individually.

Correlation Switch Value type: The correlation report allows you to build reports by cross referencing two different attributes which then shows you the Satisfaction Ratio for each value inside a box with colour based on Satisfaction Ratio as well so you can quickly see where the CX issues are quickly. Now we have added the ability to switch the main metric inside the box to the total number of Feedback as shown below:

You can always switch back and forth using the switch next to the report name here

Correlation Report is also now available in the PDF Report & Download: This way you can easily share this report using the live link or even download it as a PDF. Please note when generating the PDF report it will visualise whichever option and attribute you have showing when you click the create report button.

Email addresses shown in the Actions Download Report: When you download an excel report on the Actions Page, it shows you all the different actions activated for the different user stories. Now it will also show the individual email IDs as well making it easier to track which user has been assigned to which Action alert.

Thanks

-Team Feedier