Version 1.10.13 - 10th February 2022

Live report Design Updates: This sprint we have updated the header of the Live PDF report with some new design changes:

Also within the PDF report we have added more customisation to the brand colours. If you have set your organisation brand colour under the organisation tab then this colour will be includes in the PDF report in the graph visualisations.

Operational KPIs - Stacking Questions: In the operation KPIs module on the Insight > Home Page we have added the ability to stack multiple questions and create an average score that can be displayed. So let’s imagine you are collecting the same KPI such as NPS score in 10 different forms. Now you can see the average value across all those questions within one operational KPI.

Dynamic Map Colour Logic: When using the Geographic report you can see the Satisfaction Ratio( SR) displayed in different colours to represent the score. Green=Positive, Orange=Medium and Red = Negative. This was original done using the same logic for all customers. However depending on your industry and your feedback your definition of what percent should be green vs red is different.

So we have update the logic to use your company’s average Satisfaction Ration and then changes the colours accordingly using the following logic:

Green = [Company Average SR + 2.5% — 100%]
Orange = [Company Average SR - 2.49%; Average + 2.49%]
Red = [0;Company Average SR - 2.5%]

Meaning if your SR company average is 65% and anything above 67.5 will be green and anything below 62.5 will be red and between 62.5-67.5 will be orange.

Master forms coming next sprint: Also another big updated we worked on this week was Master Forms, the ability to build forms for all your teams at scale. We are almost done with this feature… More on this next week.

Thanks Team Feedier